Answers to some frequently asked questions.
If you would like your dog to play with other like-minded creatures let us know. If you have added a package and there are suitable companions for your pooch we will do our best to accommodate this.
If there are suitable playmates then their play time will be cumulative - both pets will get more time in the yards included in their package.
Yes, we pride ourselves on being transparent with customers and as such encourage all customers to come inspect the accommodation before their pets stay.
Please contact the team to arrange an inspection during opening hours.
No, we provide everything your animal needs for its retreat and only provide the best Royal Canin cuisine. Guests are more than welcome to bring their own food if they have a preference for this. If you do elect to bring your own food, please ensure it is well labelled.
For any wet food please ensure it is divided into the meal-sized portions.Own food is charged at $3/day
Yes, additional pets from the same family receive a 20% discount for accommodation to the extent they are able to share a room.Service packages are charged by the room which means that if you add this to both pets they get double the fun playtime.
Yes, we have a peak period surcharge of $5 per day for each room.
This is the same across all accommodation types and is applied to all public school holidays and long weekends.