Answers to some frequently asked questions.
If you would like your dog to play with other like-minded creatures we recommend adding Supervised Social Playtime to its stay.
With Supervised Social Playtime your pet will be temperament assessed for suitability and get the opportunity to stretch their legs in one of four expansive on-site dog parks.
Yes, we pride ourselves on being transparent with customers and as such encourage all customers to come inspect the accommodation before their pets stay.
Please contact the team to arrange an inspection during opening hours.
No, we provide everything your animal needs for its retreat and only provide the best Royal Canin cuisine. Guests are more than welcome to bring their own food if they have a preference for this. If you do elect to bring your own food, please ensure it is well labelled.
For any wet food please ensure it is divided into the meal-sized portions.
Yes, we offer a 10% discount for any additional pets of the same species that stay at the retreat.
Yes, we have a peak period surcharge of $3 per day for each pet.
This is the same across all accommodation types and is applied to all public school holidays and long weekends.